Privacy Policy

Information we collect

We may collect business contact details such as name, email address, phone number, facility, country or region, care setting, product interest, and the message you choose to provide. We may also collect technical information about website use, such as browser type, referring page, and general analytics. Website forms are intended for commercial inquiries only. They are not designed for patient health information, emergency support, complaint handling, or device-event reporting.

How information is used

Submitted information may be used to respond to requests, route questions to clinical, biomedical, service, sales, or compliance teams, prepare product comparisons, schedule demonstrations, provide documentation, improve website content, and maintain business records. When a request involves regulated documentation, service coverage, cybersecurity, or market access, information may be shared with authorized personnel or distributors who need it to answer the inquiry.

Protection and retention

We use reasonable administrative, technical, and organizational safeguards for business inquiry data. No website transmission is guaranteed to be perfectly secure. Retention periods depend on the nature of the inquiry, applicable business obligations, legal requirements, and whether the request becomes part of a commercial transaction. If you need to update or remove business contact information, contact the privacy team using the contact page.

HIPAA and international privacy

General website forms should not receive protected health information. If a separate written agreement, business associate agreement, data processing agreement, or regulated service contract applies, that agreement controls the specific data-handling obligations for the covered workflow. International users may have rights under laws such as GDPR, UK GDPR, PIPEDA, or other regional frameworks, depending on location and relationship to Icu Medical.