Terms of Service

Website information

Content on this website is provided for business-to-business information. It may describe device categories, service workflows, clinical operations questions, regulatory topics, and procurement considerations. The content does not replace official instructions for use, local facility policy, professional medical judgment, regulatory review, or a formal quotation. Product availability, certifications, technical specifications, and service coverage may vary by market and must be confirmed in writing before purchase or clinical deployment.

Inquiries and communication

When you submit a request, you agree that Icu Medical or its authorized representatives may contact you about the equipment, support, training, or documentation topic you selected. Do not submit patient health information, patient identifiers, incident reports, or urgent clinical information through general website forms. If a matter involves a current device event, patient care concern, complaint, or recall process, follow your facility escalation pathway and the applicable regulatory reporting procedures.

Commercial use

Quotes, demonstrations, pilot discussions, and service-plan descriptions are non-binding until a written agreement is signed by authorized representatives. Any references to FDA, CE, ISO 13485, IEC 60601, UDI, HL7, FHIR, HCPCS, reimbursement, or cybersecurity documents are informational prompts for review. They should be validated against the specific device, intended use, country, facility policy, and current documentation package.

Acceptable use

You agree not to misuse the website, attempt unauthorized access, interfere with normal operation, submit misleading information, or use the content to imply endorsement, clinical claims, or regulatory status that has not been formally documented. Icu Medical may update these terms, website content, page structure, or available communication channels as products, services, laws, or business needs change.